Shipping policy

For domestic deliveries, we use Viettel, J&T Express or Nhanh24/7 to deliver your shoes, and it take 2-4 business days. Shipping within Vietnam is complimentary. We got it covered for you!

For international deliveries, we work with trustworthy couriers such as DHL Express, FedEx, UPS or USPS, depending on your country and the situation. As soon as we have the tracking details from the couriers (which usually takes 2-4 days after we send off the shoes to the local post office), we will send you an email so you can follow your shoes' journey.

Please bear in mind that COVID-19 might delay the shipping process.
It depends on your location, it will take longer or quicker to arrive:

  • United States: 7-14 business days
  • North America: 7-14 business days
  • Europe: 7-14 business days
  • Australia, New Zealand and Oceania: 10-16 business days
  • Asia Pacific: 7-10 business days

Our couriers can only deliver to an address where someone is able to sign for the parcel. Strictly no PO boxes, parcel lockers or parcel collects allowed.

For Taiwan and mainland China, we can only deliver one pair of shoes at a time. Therefore, if you order 2 pairs to the same address, we have to split into two parcels. This is the rule we get from the couriers. 

We do not cover customs duties or taxes charged by your customs office. We cannot estimate if customs duties or taxes will be applied.

    Our courier partner does not deliver parcels during the weekends.

    Swing Love insures each purchase during the time it is in transit until it is delivered to you. Once an item is signed for, responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Swing Love and transfer of responsibility in the same way.

    Our courier partner can deliver to certain destinations without collecting a signature. If this option applies to your delivery address, you can update your preference on the shipping page at checkout before proceeding to purchase. By waiving the signature, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur.

    Please note, if your delivery is above a certain value, you will not have the option to opt out of signature confirmation. This is to insure the safe arrival of your order.